We have been guests at Casa Mexicana several times and always found the hotel to be a delight. Employees remembered us and seemed happy that we returned. The staff is helpful when you have questions.
Our room included internet and breakfast. I must say the breakfast is beyond just a buffet with the selections they offer and it differs, which is nice. Not a fan of the lobby swimming pool but many use it. The room ac is so cold we have had to turn it off at times.
We stayed here five nights in April 2019. We are not AI people because we like to eat and explore, so Casa Mexicana, with its centralized location, was perfect for us. We do like a hotel with breakfast included – it takes a lot of guesswork out of the day if we can go straight to breakfast from our room. The staff suggested the cozumel coral reef restoration ac program for families.
The buffet here is good with friendly, efficient service. The hotel itself is clean and well-appointed; we splurged for the ocean view room and didn’t regret it. We would happily stay here again. Recommended!
Stayed here for a week for a diving trip, very affordable and I appreciated the location not far from our pier, and it’s sort of in the middle of everything. So nothing’s too now (grocery store a few blocks away, tons of restaurants in a neighborhood or two, quick 7-11 just next door for sharp water/soda/snacks/etc., taxi stand right out front).
Very clean with daily housekeeping (and cute little towel animals on the bed!), plenty of towels, filtered tap water, so I didn’t have to worry about brushing my teeth. The buffet breakfast is the highlight, though, a massive buffet with a rotating selection of meats, eggs, ranchero nachos, fruits, and a made-to-order omelet station. The are plenty of juice and coffee; I missed it when I was staying at another hotel at Playa del Carmen!
The view from the room was onto the city so not spectacular so I’d recommend upgrading to the ocean view, but most of the time I was out and about anyways. Air conditioning worked well, and the balcony was useful for drying off clothes from the day. I’m already planning my next trip here!