The hotel was spotless and well maintained. We ate most of our time there, and the food was delicious. During our time there the staff was attentive and very professional, especially the Bell boy Xavier. He helped us with any questions we had and helped us with our transportation when needed. I would recommend this hotel to anyone, my family and I had a great time!
Javier in the front lobby was so friendly and helpful during our stay. The location was great-close to 5th ave and the beach. We had a comfortable bed and a room. The breakfast buffet was excellent.
This hotel is close to everything you want! 100m from 5a Avenida, about the same for more local food and shopping; 5-minute walk to the beach. Laundry service across the street, ATM and car rental adjacent to the property, as well as a super convenient 7-11 store. Bellman, Javier, is fantastic. Staff is excellent! This place made our trip so great.
This hotel has a fantastic staff, especially Javier. He went out of his way to help. The hotel is in a great location close to everything. You can walk to all the action in downtown playa del carmen in 2 minutes.
Easy access to everything, nicely laid out. Nice bar on the roof and friendly, helpful staff. I have arranged for taxis and transportation to the airport. Breakfast was buffet style and good quality. Quiet rooms are at the back away from the street.
Well located, central, beautiful, two swimming pools on the terrace, people are amiable, walking distance (5 min.) to the beach, and reasonable price. The breakfast has several good options; the rooms are big enough and clean, well protected from street noise. Staff is friendly – they suggested to try a cozumel shore snorkeling and beach club for our next visit.
The hotel exceeded our expectations in cleanliness, customer service, and amenities. The hotel is near too many restaurants and entertainment venues. The rooftop pools, lounge area, and bar, were beautiful!