2 weeks with my family at the fived Azul, enjoy the gourmet a lot, and mestizo was from the best ones, have lots of fun sag the activities with Erick and Edgar from the activities team, ping pong, and Zumba, a fantastic experience, thanks to all the staff from the fives for a fantastic vacation.
My fiancé and I stayed here from July 15th to the 21st, and there wasn’t a moment we regret this hotel is in the center of all the action. The beach is a few blocks away, and so is 5th Avenue! I read many complained about the nightlife noise and we never had a problem with noise. The pool is the center point of the hotel, and outside of not getting towels in a timely fashion and the bed being a little hard we loved it and will be back!
The hotel is beautiful, clean and the bed is so comfy. The pool is perfect; the courtyard is gorgeous — plenty of space and lounge chairs. We heard about the cozumel sea trek helmet diving tour in this island. Magnolias restaurant is next door; breakfast is complimentary with stay from the hotel. Excellent food and service are excellent,2 min walk to the ocean — plenty of stores and other restaurants in the area. I enjoyed the time I spent in Playa del Carmen!
My stay at this hotel was excellent! Did not have an issue. I was comfortable, the area in which the hotel is touristy. Very lovely, and modern, hospitality was great, not sure as to who our cleaning person was, but she was excellent!
Just returned to the states from another trip to Playa del Carmen, and my what-feels-like family of folks at Hacienda Real del Caribe! They have a talent for making me (and every guest) feel like the most critical person in the world! From Paulina in reservations, Tomas as concierge, and Brady running the show, it is so comfortable and genuinely relaxing. The entire staff here are friendly and always happy to lend a hand!
And while I’m at it, may I recommend the best restaurant in all of Playa? PLANK!! It’s on 16th Avenue between 5th Avenue and 1st Avenue. After taking several travelers advice about a great restaurant and being disappointed, I found Plank, thru (*duh) Trip Advisor!! It has a FIVE Diamond rating. More affordable and better food. I suggest the Sampler for two! And ask for Ivan (waitstaff) although all of them are kind, professional and well-informed.
We loved the Mexican look and design for the hotel, checking in was easy, and the room was big and clean, comfy big beds, beautiful pool area, we loved the location which is in the middle of all the active regions, many restaurants around.