The facility, as well as the staff, were incredible. Javier Samper, Angel, Jesus, Carlos and Isabel (Premier pool) made our one week stay extraordinary. They really went out of their way to provide excellent service and customer satisfaction.
The beach at the hotel is free of seaweed and its crystal clear. Rooms were cleaned and refreshed at a very high standard. This is the second time I have stayed at this hotel, and they have not let me down. I would recommend 100%, and I will definitely be going back in the future.
We stayed for our anniversary. The staff was great and they suggested the private boat charter cozumel for a good experience, and the hotel was clean and comfortable. The restaurants had exceptional food, and the service was always fast. They have a wide variety of food to choose from. Plenty of activities throughout the day, our favorite was pool volleyball at the manatee pool every day. We look forward to many more stays in the future.
What an incredible experience! The property was beautiful and well maintained. Our room was HUGE, and we were spoiled with having turn down every night while we were out to dinner. All of the restaurants were amazing.
We literally never left the property for the week we were there. The beach and pool were beautiful, clean and of course unlimited drinks and food. The nightly entertainment was so right from the Mexican dancers to the fire dancers and of course the dinner buffet on the beach. Lastly, I have to say every single staff member was courteous and attentive.
One night we got back to our room, and the management gifted us champagne. That was sweet and unexpected. Secrets have entertainment staff to help bring more fun to the day.
Edgar, Wilberth, and Oscar were very personable and fun to be around (even when my husband beat Edgar in the ping pong tournament)! Secrets beach is beautiful. The water is fun to snorkel in. There are so many fish to look at. My husband, I had a great time here! We have all positive things to say about Secrets Aura Cozumel.